The other day I received a call from a representative at one of Canada’s premier employee assistance providers (EAP). She was calling to confirm that we could provide care for an elderly client who lives in the High Park area of Toronto.
Eldercare Home Health provides senior care throughout the Toronto and the GTA, including the High Park area so I confirmed that yes, we could be of assistance.
The representative had referred clients in the past but since we had not spoken directly in a little while she asked to confirm a few details about our service.
I confirmed that we continue to always attach a Registered Nurse to each of our clients to supervise and case manage their care, and that we have a Registered Nurse on-call 24/7.
When I also mentioned that we provide regular visits by a Registered Nurse, approximately every 2 weeks, at no additional charge, she made a point of saying that as far as she knows, no other service does this.
She was quite happy to hear that the care we provide continues to include the active involvement of Registered Nurses to case manage and supervise our client’s care, and said that she would be recommending Eldercare Home Health to her client.
Her call made me stop and think.
I’ve been with the company since 1995 when Lisa Wiseman, the President of Eldercare Home Health and a Registered Nurse, started the company.
Working here, seeing the Nurses heading off to see clients and listening to their on-call reports etc., it’s easy to forget just how different our model of Registered Nurse supervised and case managed care is, compared to the approach that most senior care services take.
There’s been a proliferation of the number of senior care “agencies” in here in Toronto then almost 20 years that Eldercare Home Health has been in business. Most are franchise operations, often with headquarters in the United States. Individual offices are usually run by “entrepreneurs” who’ve bought a franchise and are responsible for the day-to-day running of their office.
Rarely do these franchise owners have a healthcare background, rarer still are they medical professionals with registered credentials such as Registered Nurses. The level of care they provide is, as far as we can tell, determined by the personal support workers who are providing the hands on care.
This is why they call the care they provide “non-medical”
Quite honestly, it baffles me as to how any company can claim to provide senior care and not have medical professionals on staff to oversee the care on an ongoing basis.
What I guess it comes down to is that a lot of the time they don’t know what they don’t know, so as far as they are concerned everything is “peachy”.
In reality there are just so many things to be aware of; existing problems that need to be dealt with, potential issues that need to be addressed before they become problems, and more, much more. So, in my mind, if they don’t have knowledgeable registered staff involved in the care, you’ve got to really wonder what kind of “care” is being provided.
Yes, I know I’m tooting our own horn here but I can’t help it. Would you fly an airline offering flights supported by ground crew, steward and stewardesses but no pilots?
Okay, so if I haven’t completely bored you, and you’re interested in knowing more, check out our Registered Nurse Case Manager model.
We have a wonderful group of caregivers on staff. Learn about how selective we are with our hiring, see this infographic.
Thanks for taking the time,